Track your order
Welcome to our tracking page! Here you can easily track the status of your order by simply entering the tracking number we provided in your confirmation email. Stay up-to-date with the latest information on your delivery and ensure a hassle-free experience. Thank you for choosing our services! If you have any questions don't hesitate to contact us.
When to contact us
Reach out any time, but here's when people usually do:
- Your order hasn't shipped after 14 business days. We ship from US and most orders go out within 10 days. If it's been longer, let us know and we'll check on it.
- Your tracking hasn't updated in a few days. Sometimes the carrier is slow to scan. If it's been stuck for more than 3 days, we'll look into it for you.
- Your bag arrived and it's not what you expected. Wrong item, damaged, or just not right for you — tell us. Every order is covered by our 99-day free return, both ways, and we pay the shipping.
- You have a question before you buy. Sizing, colors, materials, the guarantee — ask us anything. A real person answers.
How to reach a real person
📧 Email: support@carryburne.com — we reply within 1 business hours.
📍 We're a US-based company: 5830 E 2nd St Ste 7000 Casper, WY 82609